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Return & Refund Policy

At the Garden Hammocks Limited we want you to be 100% happy which is why we offer a simple 30 day returns policy. Plenty of time for you to decide if you like your new hammock. Occasionally hammocks are purchased as gifts so if you need longer than 14 days please drop us an email and we will happily oblige. 

In the event that you do decide to return an item all you need to do is contact us  on 03333034449 or drop an e-mail: sales@thegardenhammock.com and we'll guide you through the process. 

  1. If we delivered the wrong item or it arrived damaged then we will pay for the return delivery costs (we need photographic / video proof of damaged goods).  This kind of return must be communicated to sales@thegardenhammock.com within 24 hours of delivery signature.
  2.  If you have changed your mind then you are responsible for returning the item to us, at your own cost. (If you ordered items belonging to separate warehouses (i.e. Hamaca / Amazonas) and you are returning all products, your chosen courier is likely to charge you additional costs for separate parcels)

  3. Goods must be returned in their original packaging and in a sealed condition. 

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